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FAQ

FAQ

Got Questions? We’ve Got Answers! Browse Our Frequently Asked Questions To Find Quick Solutions And Helpful Information About MK3. If You Don’t See What You’re Looking For, Feel Free To Reach Out—We’re Happy To Help!

 
Can I return or exchange a product? +
Yes, returns or exchanges are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
How long does delivery take? +
Local UAE orders are usually delivered within 1–2 working days. International shipping may take 3–10 days depending on the destination.
What payment methods do you accept? +
We accept cash, credit cards, bank transfers, and various digital wallets. For international orders, PayPal and secure gateways are available.
How can I contact support? +
You can reach us via phone, WhatsApp, email, or our website’s contact form. We’re here to help!
Do you provide technical support? +
Absolutely! We offer full technical support to help with installation, usage, and troubleshooting of all our tools.
Do your products come with a warranty? +
Yes, all products come with a manufacturer’s warranty, typically ranging from 6 months to 1 year depending on the item.
Do your tools include software updates? +
Yes, most of our diagnostic tools come with free software updates for a specified period, which varies by brand.
Are your diagnostic tools compatible with all car brands? +
Most tools we offer are multi-brand and support a wide range of vehicles. Specific compatibility details are available on each product page.
What diagnostic tools do you sell? +
We supply OBDII scanners, diagnostic tablets, ECU programmers, and advanced tools like Autel, Xhorse, Launch, and Lonsdor for automotive diagnostics.
Do you provide key cutting services? +
Yes, we offer key cutting services for a variety of automotive key types using advanced laser and milling machines.
What types of car keys do you offer? +
We provide a wide range of car keys including transponder keys, smart keys, remote keys, flip keys, and emergency keys compatible with most car brands.
Do you ship internationally? +
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location.
Where are you located? +
We are based in the UAE, with both a physical showroom and an online store to serve local and international customers.
What is MK3? +
MK3 is a leading provider of professional automotive locksmith tools, car key programming devices, and diagnostic equipment in the UAE and beyond. We serve locksmiths, workshops, and auto professionals.
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The best provider for all MK3, Abrites, Alientech, AllScanner, Autel, AutoTuner, AutoVEI, Barracuda, BitBox, CarLabImmo, CGDI, CWP-2, Jaltest, DFB Technology, DiagCode, DIMSport, Fortin, GoDiag, Green Technology Devices, G-Scan, Gladain, IO Terminal, KeyDiy, Launch, Lishi, Lonsdor, MAGIC MotorSport, MicroTronik, OBDStar, Odis, Orange5, Scorpio-LK, ScanMatik, SPVG Systems, Tango, TMPro2, Xhorse, Xtool, Yanhua ACDP, IEA, Zenith and more..
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