FAQs.

What courier do you use for deliveries?

We are using DHL – Fedex – TNT Express – UPS – EMS
Emirates Keys reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long does it take for home delivery?

We usually arrange delivery within 1-3 working days (holidays and national days are not counted).

Can I track my item?

Yes you can as we will provide you with URL that contain tracking number, all our shipping couriers provide tracking.

Is it safe to order and pay online?

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

How do I return an item?

For information on returning an item, please click here Refund & Cancellation Policy

How long will it be before I get a refund?

We will refund your money directly after received back the products and we can send you replacement or the correct one in case of wrong supplied.